My 24-7 SupportSuite starts where your automated and streamlined sales journey ends. It closes the loop by providing flexible, human-friendly, accessible tech support, so you get referrals and resales and cross-sales.
Our 24-7 SupportSuite is suited to lean and agile companies, allowing you to leverage rich-media DIY options to reduce support calls, free up sales teams, and satisfy customers.
Your website is a "fixer-upper". Where do you start? Leverage years of content by refocusing and editing. Less "what" and more "so what". Websites that work have content that makes prospects curious.
You're working hard to provide goods and/or services to customers. Why let your website drag you down?
There's a whole world of customers out there! Tell more people your unique story, make customers curious and encourage them to engage.
I build prototype websites. Why would I invest time and effort without first demanding payment? After 25 years in this industry, I have found there are huge benefits for both me AND my clients.
How can you balance the WOW-factor of your sales-orientated website, with practical after-sales support? Having a focused technical resource hub improves customer satisfaction, resulting in repeat business and referrals.
Creating a support website is a good time to assess and improve technical support documents. This article is a checklist of what you can do to improve your after-sales technical support documentation.
Complex products come with a steep learning curve. don't let customers and installers get frustrated as they muddle through on their own. Your product deserves better!
I no longer click on Chatbots. Because the chat NEVER WORKS. 😒 Instant support is great. But it's not the best use of staff time, and AI isn't there yet. We need a new solution. We need "Alt-Chat".
Do you spending hours fiddling with code, when you should be focused on clear, concise content! The online support documentation website I offer is as easy as Word, but it has fast, automated Tables of Contents and cross-categorisation.
Indie Book authors - here's the sad truth. Amazon won't do anything to promote your book. In the competitive world of book promotion, leveraging your own website is a powerful strategy. You own it, you control it.
Does your multiple choice quiz assess learning retention, or are your students simply guessing strategically? Here are some techniques and technology tools that improve your multiple choice quizzes in micro-learning.
Good manuals are good business. What is the cost of adding a quick start guide, a YouTube video or some extra FAQs to your manual? Compare that to the cost of daily calls to your helpline, a bad review or a lost customer.
Every client is different. Over many years, I’ve evolved my friendly “prototyping” approach because clients feel comfortable with it, and it works! The discovery phase is free. We connect, and […]
A website isn't a decorative business accessory - it's an asset. A member-based website not only builds credibility and leads, it can generate an income from subscriptions. Courses, premium content, networking opportunities and niche shopping. A good idea incorporates multiple income streams to ensure profitability.
Screens and phones are hard to read! This is the harsh truth about presenting technical elearning content online. If you want people to read educational content, you need to structure it in an exciting way for impact AND legibility.
InTouch 24-7 works with small to medium sized companies with complex technical products and services. We work in highly-regulated, science-based industries in software, medical tech and engineering. I enjoy working […]
People are nervous of owning and controlling their own website. The assumption is that “the cloud” is safer. It’s run by big companies like Shopify, Amazon, Thinkific and Wix. They […]
Imagine how hard life is, for people with permanent disabilities that affect vision? Accessibility NOT a legal and social hassle to accommodate disabled people. User-friendly is better for ALL of us!
Every business has forms. Remember the old days - the boss's PA made a form, we filled it in, she counted? Digital gave us options. So why is it SO difficult to get digital forms right?
Looking good attracts positive attention, but attention isn't a website's goal. Here are some design ideas you can use to boost user experience and get more leads!
Frequently Asked Questions - or FAQs - are credible content that works. Most websites focus all their attention on getting the lead or sale. But FAQs are part of your sales credibility: they encourage both initial and REPEAT sales. They also draw attention to benefits and features in an easy-to-read format.
Your handouts deserve as much time and care as your slide deck and speech. They must look professional while reminding learners of your key points and brand!
I offer a free 40 minute Zoom consultation to prospective clients. This isn’t a sales pitch – I’m here to give real value. I’m a communications problem solver. I do […]
Do you need to train your employees on laws or regulations that apply to their job or your industry? What methods of training are available to you and what should you watch for.
The first step in creating an online training or education programme is to close your computer and go fetch a cup of coffee. A top quality, unique induction or training course evolves from your head and your heart.
To train for performance you need to learn WHEN to do something and WHY and then you actually need to DO it. It isn't good enough to recognise the right thing to do, you have to be able to apply it in the right way, at the right time.
Websites build credibility, generate leads and create income-streams through subscription-based paying communities, online courses, e-commerce and product showrooms. InTouch24-7 creates high-impact websites that educate, inform and connect businesses with niche audiences. We build online businesses that work.
Presentations are a one-shot deal. You will never have this event, this day and this audience ever again. You want to have complete confidence that your slide deck provides context, interest and support, but doesn't take the spotlight off you. We can help with that.
Design grabs your attention, but words change attitudes and behaviour. Whether you are convincing a funder to invest or showing how to use machinery safely, plain English saves time and prevents errors. We create technical reports, case studies and proposals that people find easy to read and understand.
We work with companies that have complex products with components, parts and spares. Save money and hassle by updating your products in-house.
Visual aids and handouts to support online and in-person technical training and education. Gives your learners a valued takeaway they can always refer to (with your logo).
